FAQ

Do you ship internationally?

Yes we do! We ship via USPS or DHL for international orders and costs are calculated during checkout. 

Returns and Exchanges 

All sales are final***-- at this time we cannot offer refunds or exchanges. Keep in mind handmade goods are unique and slightly vary in shape, color, texture, and size. These characteristics are unique to the organic nature of the handmade process, so please look carefully at the object before purchasing!

We package your order very carefully, however if anything arrives broken send us a picture of it inside the box within 48 hours of receiving your order and we will work on a solution whether it be an item refund (minus shipping) or a replacement piece.

Customs/pre-orders/wholesale?

We are a small studio, so we are only able to accept these options on a case-by-case basis. For all inquiries please email info@puffabo.com and we will reply within 1-3 business days.